Takedown
Remove leased décor at season's end, return inventory, and close out the job.
When the season ends, leased décor comes down. A takedown (also called a strike) is that removal visit: the crew clears the property of everything that was leased, records what came back and in what condition, and the materials head to your warehouse. This guide covers a takedown from the crew's on-site visit through the office follow-up.
Leased comes down, purchased stays
Only leased décor is removed at takedown. Anything the client purchased stays on the property — BriteBase marks those items so the crew doesn't take them down by mistake.
In this guide, you'll:
- See what comes down (and what stays) for a removal visit
- Record removal counts and completion photos in the field
- Submit the field report to return inventory and move the job to Removed
- Follow up with a quality check and a client satisfaction check
1. Open the removal visit
On site, the crew lead opens the day's removal appointment. It lists the work order's items grouped by application — roofline, trees, walkway, and so on — each marked leased or purchased. Purchased items carry a "No Strike" tag, so they stay put. A summary up top shows the day's load: how much is coming down and how many items to leave alone.
2. Record removal counts
As the crew clears each application, the crew lead taps into that item and enters the count by condition — Good, Fair, Damaged, or Disposed. BriteBase compares the total against what was installed and flags any difference, so a miscount or a missing strand gets caught on site rather than back at the warehouse. A short note (typed or dictated) can explain a variance.
3. Capture completion photos
Before leaving, the crew lead snaps completion photos right from the takedown screen — the cleared property, anything damaged, the packed truck. Each photo is tagged to the visit automatically, and a "damage discovered" photo asks for a note. Photos sync on their own once the phone is back in coverage, so there's no separate upload step.
4. Submit the field report
When every item is counted and the required photos are in, the crew lead taps Complete Removal. BriteBase checks nothing's missing, then:
- moves the work order to Removed,
- queues the returned materials for your warehouse to receive back into stock, and
- confirms how many items are heading back.
If anything's incomplete, the submit is blocked with a short list of what's left.
5. Office follow-up
Back at the office, a couple of things wrap up the job:
- Quality check — submissions that need a second look (a count variance, missing photos, a late report) land in a strike QC queue for office staff to review and resolve.
- Satisfaction check — a few days after the property is cleared, BriteBase can send the client a short satisfaction survey, automatically or on demand from the work order, to surface any issues before renewal season.
That closes out the job: the décor is down, the inventory is back, and you've heard from the client.
Next
That's the whole job lifecycle — from a client's first quote through takedown. To step back and see how it all fits together, read How BriteBase models a job.
Was this page helpful?